Returns and Refunds

Last updated: July 2026

1. General Principle

At LAVISTA, we want every customer to be satisfied with their order.

If an item does not suit you, you may request a return or exchange under the conditions described below.

2. Return Period

You have 14 days from the receipt of your order to request a return.

After this period, no returns will be accepted, except in exceptional cases provided by law.

3. Return Conditions

To be accepted, an item must:

  • be unworn;
  • be unwashed;
  • be in perfect condition;
  • retain its original tags;
  • be returned in its original packaging if possible.

Any item returned damaged, used, or incomplete may be refused.

4. Exchanges

Exchanges are possible depending on stock and collection availability.

You can request:

  • a size change;
  • a color change;
  • an exchange for another item of equivalent value.

Exchanges may vary depending on collections and available stock.

If an exchange is not possible, a refund may be offered.

5. Sizing Issues

In case of a sizing issue, you can request:

  • a size exchange (if available);
  • or a refund if the desired size is not in stock.

We recommend checking the size guide before placing an order to avoid any errors.

6. Defective Product or Order Error

If you receive a product that is:

  • defective;
  • damaged;
  • or different from the one ordered,

please contact our customer service as soon as possible with proof (photo or video).

In this case, LAVISTA will provide a solution, which may be:

  • a free exchange;
  • a full refund;
  • or a reshipment of the correct item.

7. Refund

Refunds are processed after receipt and verification of returned items.

The refund is issued via the same payment method used for the original order.

Processing time may vary depending on your bank or payment method.

8. Return Shipping Costs

Return shipping costs are generally borne by the customer, except in cases of:

  • our error;
  • a defective product;
  • or a logistical issue attributable to LAVISTA.

9. Non-Refundable Items

Certain items may not be eligible for return, including:

  • personalized items;
  • final sale items (if indicated);
  • items worn or damaged by the customer.

10. Return Procedure

To make a return:

  1. Contact LAVISTA customer service;
  2. Provide your order number;
  3. Explain the reason for the return;
  4. Await return instructions;
  5. Send the package to the indicated address.

Any unauthorized return may be refused.

11. Contact

For any return, exchange, or refund request, you can contact LAVISTA customer service via the "Contact" page of the website.

By placing an order on the LAVISTA website, you agree to this return and refund policy.