Last updated: July 2026

1. Purpose

These General Terms and Conditions of Sale (hereinafter the "GTC") govern the sale of products offered on the LAVISTA website.

Any order placed on the website implies unreserved acceptance of these GTC.

2. Seller

The products sold on the website are sold by LAVISTA.

Legal information regarding the company (company name, address, registration number, VAT number if applicable, contact details) is available in the Legal Notice section of the website.

3. Products

The products offered for sale are those presented on the website on the day of consultation.

Each product is accompanied by a description including, but not limited to:

• its name;

• its main characteristics;

• its available sizes;

• its colors;

• its composition, when known;

• its price.

Product photographs are for illustrative purposes only. Despite the care taken in their creation, slight color differences may appear depending on the screens used.

4. Price

Prices are indicated in the currency displayed on the website.

Unless otherwise specified, they are expressed inclusive of all taxes (TTC) when required by applicable regulations.

Delivery costs are indicated before the final validation of the order.

LAVISTA reserves the right to modify its prices at any time. However, products are billed based on the price displayed at the time of order confirmation.

5. Order

All orders are subject to product availability.

The customer selects the products they wish to purchase, adds them to their cart, and then validates their order after checking its summary.

The order becomes final after:

• acceptance of these GTC;

• payment validation.

An order confirmation is then sent by email.

LAVISTA reserves the right to refuse an order in case of presumed fraud, incomplete information, payment incident, or any other legitimate reason.

6. Payment

Payment is due immediately upon ordering.

Accepted payment methods are those displayed on the website at the time of purchase.

All transactions are carried out via secure payment platforms.

LAVISTA never stores its customers' full banking data.

7. Delivery

Orders are prepared and shipped as soon as possible.

Delivery times indicated on the website are approximate.

They may vary depending on:

• the destination;

• the carrier;

• periods of high activity;

• exceptional circumstances.

The customer is responsible for the accuracy of the delivery information provided during the order.

LAVISTA cannot be held responsible for a delay or inability to deliver resulting from incorrect information provided by the customer.

8. Receipt of Products

Upon receipt of the order, the customer is invited to check the condition of the package and the conformity of the products.

Any apparent anomaly must be reported to customer service as soon as possible.

9. Right of Withdrawal

When applicable law provides, the customer has a period of 14 days from receipt of the products to exercise their right of withdrawal without having to justify their decision.

To be eligible for return, items must be:

• unworn;

• unwashed;

• in their original condition;

• accompanied by their tags;

• returned in their original packaging, where possible.

Incomplete, used, damaged, or soiled returned items may be refused.

Return shipping costs are the responsibility of the customer, unless otherwise indicated on the website or in case of an error attributable to LAVISTA.

10. Refund

After receipt and verification of the returned products, the refund is made by the same payment method used during the order, within the deadlines provided by applicable regulations.

In case of non-conformity of returned items with the return conditions, LAVISTA may refuse the refund.

11. Exchange

When this option is offered, the customer may request an exchange for another size or another item subject to availability.

In the absence of availability, a refund may be offered in accordance with these GTC.

12. Availability

Products are offered within the limits of available stock.

In case of unavailability after order validation, the customer will be informed as soon as possible.

The corresponding amount will be refunded if no replacement product is accepted.

13. Legal Guarantees

Sold products benefit from the legal guarantees provided by applicable regulations, particularly regarding conformity and hidden defects, where these guarantees are applicable.

These guarantees apply regardless of any commercial guarantee that may be offered.

14. Liability

LAVISTA cannot be held responsible for indirect damages resulting in particular from:

• improper use of the products;

• normal wear and tear;

• improper maintenance;

• a case of force majeure;

• a delay attributable to the carrier;

• events beyond its control.

LAVISTA's liability is, in any event, limited to the amount of the order concerned, within the limits permitted by law.

15. Intellectual Property

All elements present on the website, including texts, photographs, videos, logos, illustrations, graphics, models, collections, designs, and digital content remain the exclusive property of LAVISTA or their respective owners.

Any reproduction, use, or distribution without prior written authorization is strictly prohibited.

16. Personal Data

Data collected during orders is processed in accordance with LAVISTA's Privacy Policy.

They are used in particular for:

• order processing;

• delivery;

• after-sales service;

• customer account management;

• fraud prevention;

• compliance with legal obligations.

17. Force Majeure

LAVISTA cannot be held responsible for the non-performance or delay in the performance of its obligations when they result from a force majeure event, including a natural disaster, a pandemic, a strike, an armed conflict, a generalized breakdown of communication networks, or any other circumstance beyond its control.

18. Modification of these GTC

LAVISTA reserves the right to modify these General Terms and Conditions of Sale at any time.

The applicable GTC are those in force at the time of order validation.

19. Applicable Law and Dispute Resolution

These GTC are governed by the law applicable in the country where the company operating the LAVISTA brand is established, subject to mandatory provisions protecting consumers.

In case of dispute, the parties undertake to seek an amicable solution before any legal proceedings.

Failing agreement, the competent courts will have sole jurisdiction to hear the dispute.

20. Customer Service

For any questions regarding an order, return, refund, or these General Terms and Conditions of Sale, the customer can contact LAVISTA's customer service via the contact details indicated on the "Contact" page of the website.

By validating an order on the LAVISTA website, the customer acknowledges having read these General Terms and Conditions of Sale and accepting them in their entirety.