Last updated: July 2026

1. Purpose

This shipping and delivery policy describes the terms and conditions for processing, dispatching, and delivering orders placed on the LAVISTA website.

By confirming an order, the customer accepts all of the conditions below.

2. Order Processing

All orders are prepared and dispatched after payment validation.

When items are in stock, the average preparation time is 2 to 5 working days for France.

This timeframe may vary depending on:

• product availability;
• order volume;
• periods of high activity (launches, promotions, sales);
• exceptional circumstances beyond our control.

3. Shipping

Once the order is prepared, it is entrusted to one of our partner carriers.

LAVISTA works notably with:

• DHL
• La Poste / Colissimo
• and other carriers depending on the destination

The choice of carrier is made automatically based on the delivery country and the type of order.

4. Delivery Times

Delivery times are indicative and may vary depending on the destination.

Metropolitan France

In general, deliveries occur within a few days after dispatch.

Europe

Delivery times may vary depending on the destination country and the carrier used.

International

Delivery times may be longer due to distances and potential customs formalities.

LAVISTA cannot be held responsible for delays attributable to carriers or customs services.

5. Order Tracking

As soon as your order is dispatched, a confirmation email is sent.

This email contains:

• a tracking number;
• an online tracking link;
• information about the carrier.

The customer can thus track their package at any time until delivery.

6. Shipping Costs

Shipping costs are calculated automatically during the order process and may vary depending on:

• the destination;
• the weight and volume of the package;
• the selected carrier;
• the total amount of the order.

The exact amount of the fees is indicated before payment validation.

7. Taxes and Customs Duties

Depending on the country of delivery, local taxes, customs duties, or import fees may apply.

These fees are not included in the product price and remain the responsibility of the customer.

They depend on the legislation in force in the destination country.

8. Delivery Address

The customer is responsible for the accuracy of the information provided when ordering (name, address, postal code, country, etc.).

In case of error or incomplete information, LAVISTA cannot be held responsible for a delay or non-delivery.

9. Delivery Delays and Incidents

In case of delay, blockage, or delivery problem, the customer is invited to contact customer service.

We commit to:

• carry out the necessary checks with the carrier;
• monitor the delivery of the package;
• propose an adapted solution in case of a confirmed problem.

10. Lost or Damaged Packages

If a package is declared lost or arrives damaged, the customer must contact customer service as soon as possible.

An investigation may be opened with the carrier concerned.

Depending on the situation, LAVISTA may offer:

• a reshipment of the product;
• a full or partial refund;
• or another appropriate solution.

11. Refused or Unclaimed Delivery

In case of non-collection of the package or refusal of delivery by the customer, the package may be returned to LAVISTA.

Return or reshipment fees may then be applied.

12. Contact

For any questions regarding the shipping or delivery of your order, you can contact LAVISTA customer service via the "Contact" page of the website.

By confirming your order on the LAVISTA website, you acknowledge having read and accepted this shipping and delivery policy.