Contact
Last updated: July 2026
1. Introduction
Welcome to the LAVISTA contact page.
We are available to answer all your questions about our products, your orders, deliveries, returns, or any other request related to our online store.
2. How to contact us
You can reach us directly by email:
Please include the following information in your message to facilitate the processing of your request:
- your first and last name
- your order number (if your request concerns a purchase)
- the specific subject of your request
- any other useful complementary information
3. Social Networks
You can also follow us and contact us via Instagram:
@LAVISTA.eu
On our Instagram account, you will find:
- new collections
- new products and exclusive drops
- important announcements
- the brand's universe and inspirations
4. Response times
Our team does its best to respond to your messages within 24 to 72 business hours.
Response times may vary depending on the volume of requests, especially during launch periods or promotions.
5. Customer Support
Our customer service can help you with:
- tracking your orders
- delivery issues
- return or refund requests
- size or item exchanges
- information about our products
- technical problems related to the site
6. Tips for quick processing
To ensure a quick and effective response:
- avoid sending multiple messages for the same request
- always include your order number if you have one
- be as precise as possible in your message
7. Service availability
Our customer service is available Monday to Friday (excluding public holidays).
Messages received outside these hours will be processed as soon as business resumes.
8. Important
LAVISTA reserves the right not to process abusive, disrespectful, or irrelevant messages.
We thank you for remaining courteous in your exchanges to ensure efficient service for everyone.
9. LAVISTA Commitment
We place great importance on customer satisfaction and are committed to supporting you in your shopping experience.
Your trust is essential for the development of our brand.
Thank you for your interest in LAVISTA.